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Were looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Youll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
Field customer complaints when necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests needs involving room rates, available rooms, amenities, rewards programs, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Qualifications:
Must have graduated high school, received a GED or equivalent
Comfortable taking telephone calls and mitigating stressful situations
Working knowledge of Microsoft Office and reservation management systems
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
About Company:
Dolce by Wyndham is a boutique upscale full-service hotel that will open in November of 2023. It will have 100 rooms, manual room keys, kosher catering, and a special designated Shabbos elevator that stops automatically on every floor. This new hotel will also have a rooftop pool, valet parking, and a rooftop Kosher restaurant & bar
The Dolce by Wyndham is located at 5510 S. State Road 7, Hollywood, FL.
Full Time
$27k-36k (estimate)
04/27/2024
05/11/2024
The following is the career advancement route for Hotel Front Desk Agent positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Agent. You can explore the career advancement for a Hotel Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
01/03/2022: New Britain, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Billings, MT
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
01/07/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/06/2022: Baton Rouge, LA
Ability to work varying schedules to reflect the business needs of the hotel.
01/01/2022: San Jose, CA
Step 3: View the best colleges and universities for Hotel Front Desk Agent.